Returns and Warranty Policy
We want you to be fully satisfied with your NZXT gear, which is why we offer a 30-day return policy for most products in their original packaging. Please ensure all components and accessories are included to avoid restocking fees or processing delays.
Submit a Request
Log into your NZXT account and navigate to your order history to initiate a Return Merchandise Authorization (RMA) request.
Receive Authorization
Our support team will review your request and provide a pre-paid shipping label and detailed return instructions via email.
Pack Your Items
Securely pack the product in its original box with all original cables, manuals, and accessories to ensure safe transit.
Refund Processing
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing